Refund Policy Overview
We offer two refund options depending on your preference:
1. Refund to Original Payment Method
Your payment will be returned to the same method used during checkout.
- Online payments: Usually reflected within 7 business days after approval
- Cash on Delivery (COD): May take up to 10 business days after approval
- Please note that banks or card providers may take additional time to show the refund in your account
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2. Store Credit (Voucher)
Refunds can also be issued as store credit linked to your account.
- Added within 24 hours after refund approval
- Can be used for future purchases
- Can also be shared or gifted to others
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Refund Processing Time (SLA)
- Original payment refunds are processed within 7 business days after approval
- Store credit is issued within 24 hours after approval
- Timing may vary slightly depending on internal processing and payment providers
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How to Request a Refund
To initiate a refund:
- Fill out the appropriate form (Return Request or Cancellation Form) based on your case
- Provide your order number and any required details
- Our team will review your request and guide you through the next steps
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Cash on Delivery Refunds
- COD refunds are issued via bank transfer only
- The bank account must be in the same name as the order holder
- Once processed, it may take around 10 business days to appear in your account
- If delays occur, we recommend checking with your bank
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